HOW LONG DOES IT TAKE MY ORDER TO SHIP?
Orders are generally shipped from older to newest ones and dispatching takes about 1 to 3 working days. You will receive a shipping notification email that will notify you when your item is on the way.All orders can be tracked on our website, using the tracking number received by email.
I DIDN’T RECEIVE ALL OF MY ITEMS, ARE THEY COMING IN A LATER SHIPMENT?
It's likely your order shipped from two warehouses. Check your shipping confirmation for a second shipment coming from another warehouse. If you suspect an item didn't ship, please e-mail us at contact@lucianaz.com.
I ENTERED THE WRONG SHIPPING ADDRESS, CAN YOU UPDATE IT?
If you catch the error right away or in less than 2 days before it's shipped, please email us at contact@lucianaz.com with your order number and the correct address and we will do our best to update your address.